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Secure Remote Maintenance

製品カタログ

Maintenance from a distance

The remote maintenance solution from B&R makes diagnosing and maintaining machinery and equip- ment easier than ever. The solution utilizes the latest IT and security standards and allows for significant savings with low investment costs.
Like consumer goods, machines and equipment are now sold in all corners of the world. Modern communication and transportation bring distant locations ever closer together. Modern production and logistics systems enable markets on a global scale.

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ドキュメント名 Secure Remote Maintenance
ドキュメント種別 製品カタログ
ファイルサイズ 3.4Mb
取り扱い企業 B&R株式会社 (この企業の取り扱いカタログ一覧)

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このカタログの内容

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Use cases Secure remote maintenance As a machine manufacturer, you want the ability to con- nect to your machines in the field quickly and easily when problems arise. Establishing a connection takes Maintenance from only a few seconds, and then you‘re ready to trouble- shoot and make the necessary corrections. Integrated automation Secure Remote a distanceGlobal presence Solid partnership Maintenance The remote maintenance solution from B&R makes tion between the SiteManager on the machine diagnosing and maintaining machinery and equip- and the GateManager at the machine manufac- ment easier than ever. The solution utilizes the turer’s service center. latest IT and security standards and allows for significant savings with low investment costs. Fast maintenance response times When a customer’s equipment or machine isn’t Like consumer goods, machines and equipment working, every minute counts. If a service techni- are now sold in all corners of the world. Modern cian isn’t available locally, it can be many hours communication and transportation bring distant before an expert is on-site. With the B&R remote locations ever closer together. Modern production maintenance solution, a technician can connect, Secure remote programming and logistics systems enable markets on a global run diagnostics, adjust parameters and resolve scale. the error – all in a matter of moments. As a machine manufacturer, you want to actively support your commissioning team on-site at your customer‘s But for OEMs, having customers around the world Data acquisition and remote maintenance location – from the convenience of your office. Your soft- also comes with its share of new challenges. Not LogTunnel makes it possible to record machine ware developers need access to the machine being in- the least of which is when a machine requires data to a central database server (log server) in stalled in order to adjust the software configuration and maintenance that only the they can perform. To the cloud or on-site. This permanent connection system parameters to the customer‘s needs. avoid the immense cost of flying service techni- between machine and log server is essential to cians and engineers halfway around the world, implementing advanced business solutions such OEMs are increasingly relying on remote mainte- as predictive maintenance and monitoring of nance. machine data and condition parameters. The permanent connection is set up using drag-and- Simple and secure drop without requiring special IT know-how. With B&R’s remote maintenance solution, a ser- Routing, firewalls or VPN tunnel configurations vice technician can access machines from any- are unnecessary. The on-demand connection where in the world to retrieve logbook entries, established in the event of maintenance does application data and much more. This is done via not interrupt an ongoing permanent data con- a certificate-secured and encrypted VPN connec- nection via LogTunnel. Secure remote data logging As a machine manufacturer, you want access to the ma- chine parameters of all your installed machines so you can store them centrally. Analysis of the collected data makes it possible to identify defective parts early on and B&R Corporate Headquarters plan service intervals optimally. Bernecker + Rainer B&R Strasse 1 t +43 7748 6586-0 office@br-automation.com Your local contact Industrie-Elektronik Ges.m.b.H. 5142 Eggelsberg, Austria f +43 7748 6586-26 www.br-automation.com www.br-automation.com/contact MM-FO-CO-RM-EN-03 © 10/2015 by B&R. All rights reserved worldwide.
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SiteManager embedded Log-Server Remote data logging SiteManager Automation PCs 100% With LogTunnel, a SiteManager in the log serv- A SiteManager provides access to the network Panel PCsOperating system Windows/Linux Network safety er’s network acts as an LogTunnel master. The via the GateManager. All hardware SiteManager Simple and secure Via the SiteManager and its built-in firewall, the VPN networks, firewalls and certificate-based authen- SiteManagers in the various machines establish 0% variants are equipped with integrated inputs During a service call, the technician establishes tication ensure maximum security for the remote con- permanent connections to this master. An X20 and outputs as well as at least one Ethernet a secure connection to the machine. All that‘s machine also connects to the GateManager. 100% Only after successful authentication is the VPN nection. Protection is even provided against man- controller can use this connection to transmit port. The integrated firewall on the SiteManager needed is an Internet connection and a Web connection established, allowing the techni- in-the-middle and denial-of-service attacks (DoS/ data to the log server, for example. LinkManager controls all access to the machine network. All browser or the Connect Client program in order to cian to access the machine. DDoS attacks). and LogTunnel connections can occur simulta- 0% SiteManager variants are configured in Automa- log into the GateManager in the service center. neously. LogTunnel-Master tion Studio. SiteManager 1115 Ethernet Integrated I/Os LAN Machine builder Machine builder/ Production facility Service provider Remote access & maintenance SiteManager 1115 Service technicians have the ability to connect Link Manager & Link Manager Mobile Gate Manager SiteManager 1135 with machinery and equipment using software. SiteManager 1135 GateManager hardware SiteManager 1145 They can do so via a PC-based system or using a Ethernet & 4G (LTE) / 3G / GRPS GateManager software* SiteManager Embedded smartphone or tablet (iOS or Android). All access Integrated I/Os Amazon Cloud is logged and archived for later traceability. world LAN 4G/LTE 3G/GPRS wide LAN LAN Machine network web *virtual machine image for SiteManager 1145 MS Hyper V, VMWare oder ESXiEthernet & WiFi Integrated I/Os LinkManager and LinkManager Mobile The GateManager The SiteManager LinkManager is used by the service technician to esta- The central hub of the B&R remote maintenance solution The SiteManager is responsible for connecting the ma- LAN WiFi blish a connection to the machine. LinkManager is a soft- is the GateManager, which contains the Machine Pool chine or machine network to the Internet. Its integrated Innovative business models ware client and runs on Windows XP/7/8/10. In addition, Management service. The GateManager checks access firewall ensures maximum security. In order to avoid con- The B&R remote maintenance solution B&R offers LinkManager Mobile, which enables you to ac- rights before establishing the connection between tech- flicts with plant firewalls, communication to the Internet conects an OEM to all of its assets from cess a machine or system using your smartphone or tablet. nician and machine. User accounts, authorization set- is handled using firewall-compatible encrypted Web pro- one central location. This brings them tings and machines are all managed using an intuitive tocols. closer to the customer and allows them Web portal. to offer additional services with signifi- The SiteManager only has to be installed once. If it be- cant added value. New business models Data transfer GateManager with machine pool management Range of functions The GateManager can be customized to the specific comes necessary to replace the device, all parameters are possible, such as using condition To transfer data securely and reliably over the For efficient remote maintenance, the B&R so- requirements of the customer. Machine builders can lease are transferred from the machine controller to the new monitoring with sophisticated analytics Internet, B&R’s remote maintenance solution lution features a GateManager with integrated < Diagnostics with Automation Studio and System Diagnostics Manager (SDM) a GateManager from B&R as an SaaS solution or install it SiteManager. The SiteManager is available in three diff- and load profiles to optimize service establishes a secure VPN connection. The con- machine pool management. This manages ma- < Save machine data directly to the cloud on an in-house server. erent variants for different Internet connections: LAN, scheduling. nection to the Internet can take place via LAN, chines in the field as well as the access rights < Access the HMI application directly WLAN or mobile network modem. (LTE/4G/3G/GPRS) WLAN or mobile network (4G LTE / 3G / GPRS). of service staff. Machine pool management < Read logbook entries and application data does not require any special IT know-how. The < Change machine settings and parameters GateManager can be purchased or leased as an < Update programs and firmware SaaS solution.